PRIVACY POLICY
Effective Date: 1/1/2015 Last Updated: 2/1/2026
All Out Caring Thrift Store, Inc. ("ACTS," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.actsthrift.org and interact with our services, including our physical store locations in Pasadena, Pomona, and Duarte, California.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide when you interact with us, including but not limited to your name and contact information (email address, phone number, mailing address), donation scheduling details, Giving & Helping Club membership information, volunteer application information, employment inquiry details, and any messages or inquiries submitted through our contact forms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address and general geographic location, browser type and operating system, pages visited, time spent on pages, and referring URLs. Our website is hosted on Squarespace, which may use cookies and similar tracking technologies. Please refer to Squarespace's privacy policy for additional details on their data practices.
Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may control cookies through your browser settings, though disabling them may affect website functionality.
2. How We Use Your Information
We use the information we collect to process and schedule donation pickups, manage your Giving & Helping Club membership and communications, respond to inquiries, comments, and requests, send promotional communications about sales, events, and store updates (with your consent), process volunteer and employment applications, improve our website, services, and user experience, comply with legal obligations, and protect against fraud or unauthorized activity.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers and technology partners who assist us in operating our website and services (such as Squarespace for website hosting and DataCandy for our loyalty program), charitable partner organizations only to the extent necessary for coordinated services, and law enforcement or government agencies when required by law or to protect our rights and safety.
4. Third-Party Links and Services
Our website may contain links to third-party websites, including our loyalty program platform and partner charity organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights (California Residents)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information (note: we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided below.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
All Out Caring Thrift Store, Inc. (ACTS) Email: tonyreyes@actsthrift.org Pasadena: (626) 577-4477 Pomona: (909) 491-3199 Duarte: (626) 605-2914