ACCESSIBILITY STATEMENT

Our Commitment

All Out Caring Thrift Store, Inc. (ACTS) is committed to ensuring that our website, www.actsthrift.org, is accessible to all individuals, including those with disabilities. We strive to provide an inclusive digital experience that allows all visitors to access our content, services, and information with ease.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

To support accessibility on our website, we work to provide text alternatives for non-text content such as images, ensure sufficient color contrast between text and background elements, make all functionality available via keyboard navigation, provide clear and consistent navigation throughout the site, use descriptive headings and labels to help users understand content structure, and ensure that our website is compatible with common assistive technologies such as screen readers.

Third-Party Content

Our website may include content or links from third-party providers, such as our loyalty program platform and partner organization websites. While we encourage our partners to follow accessibility best practices, we cannot guarantee the accessibility of third-party content.

Known Limitations

We recognize that accessibility is an ongoing effort. Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to identify and address any barriers to accessibility. If you encounter any issues, we encourage you to contact us so we can work to resolve them.

Feedback and Assistance

Your feedback is important to us. If you experience any difficulty accessing content on our website, or if you have suggestions for improving accessibility, please contact us. We will make reasonable efforts to provide the information you need in an accessible format.

You can reach us by:

Email: tonyreyes@actsthrift.org Phone: Pasadena (626) 577-4477 | Pomona (909) 491-3199 | Duarte (626) 605-2914

We aim to respond to accessibility feedback within 5 business days.

Physical Store Accessibility

In addition to our digital accessibility efforts, ACTS is committed to providing accessible in-store experiences at our Pasadena, Pomona, and Duarte locations. If you need assistance during your visit, our staff is happy to help. Please contact the store location directly for specific accessibility accommodations.

Continuous Improvement

ACTS is committed to the ongoing improvement of our website's accessibility. We regularly review our site and work to implement updates that improve the user experience for all visitors. This accessibility statement will be updated as we make progress.