Frequently Asked Questions

Q. What is the ACTS Thrift Store?

A. The ACTS Thrift Store is a 501(c)(3) non-profit organization making a difference in the lives of those in need in Pasadena and the Foothill Communities. ACTS supports programs for at-risk youth and their families, administered by Lake Avenue Community Foundation and other notable charities such as Door of Hope, Foothill Unity Center and Elizabeth House among others.

Q. What is the goal of ACTS Thrift Store? Who does it benefit?

A. ACTS Thrift Store collects and provides a range of merchandise to generate funds that will support programs focused on at-risk youth, disadvantaged families and the homeless in Pasadena and the Foothill Communities. Another focus of ACTS is to engage and partner with other local non-profits and charities, helping each other with its Mission of making a difference in the lives of those living in our communities. ACTS had done this by creating a Donations program whereby our partners bring us donations on behalf of their supporters and ACTS provides them credits that their constituents can use when needed.

Q. How can you help?

A. Shop, Donate and Volunteer.

Donations are the life and blood of our business and we need them on a continuous basis in order to provide our shoppers with the quality goods in which they have become accustomed.

Shoppers are important too! We thank all of the shoppers that support ACTS. Our net earnings help make a difference and create positive change in the kids in our community.

Volunteers are badly needed. Volunteers help ACTS continue to grow and prosper. The more volunteers we have, the more net earning we will have as we can lower our overhead and impact more lives.

Q. How is it organized?

A. All Out Care, Inc. is a faith-based, non-profit 501c(3) corporation formed to open and operate a thrift store.

Q. Who is operating the store?

A. ACTS Thrift Store has an implementation team headed by the Board of Directors (see below). The Board of Directors assumes the legal, fiduciary and financial responsibility for policy, business strategies and overall direction. The ACTS Thrift Store is a separate corporation from Lake Avenue Community Foundation, with its own 501c(3) non-profit statu as well as by-laws describing the rules and regulations that will govern the organization and operations according to California state law.

Q. What role does Lake Avenue Community Foundation have in the operation of the Thrift Store?

A. As a separate entity it has no legal or decision making role in the operation of the Thrift Store. The original idea and impetus for the store was birthed out of the Board of Lake Avenue Community Foundation. ACTS is committed to supporting financially the growing and exciting work of Lake Avenue Community Foundation. See information about Lake Avenue Community Foundation at their website:

Q. Is ACTS Thrift Store part of the Lake Avenue Church?

A. We are thankful for the help and support by the Lake Avenue Church community. 

Q. Who is donating goods to ACTS Thrift?

A.  ACTS Thrift Store receives donations from residents in Pasadena and neighboring Foothill Communities. ACTS also solicits donations from multiple civic and religious groups.

Q. Will you receive donations of any type of goods?

A. No. Here is a list of items ACTS does not accept.  All other items are gratefully accepted. Items we cannot resell to the public are sold elsewhere to generate income to fulfill our mission.

Will Not Accept

Hazardous products/waste-paint, oil, etc
Recyclables-paper,glass, plastic
Guns, knives, bows and arrows, ammunition etc.
Gas powered tools and Garden equipment
Garage door openers
Construction materials
Large appliances (please call)
Plumbing fixtures & water heaters
Automotive Parts & equipment
Water Filtration systems
Hospital Beds & waterbeds
Bed pans and porta potties
Infant cribs, playpens, car seats, walkers, strollers, high chairs and wheeled toys
Mattresses, box springs and bed pillows
Sofa Beds and futons
Carpeting & Carpet padding
Food, drinks and other consumables
Unusable furniture

Q. What are the store hours?

A. ACTS Thrift Store hours of retail operation will be 10 a.m. to 8 p.m. Monday through Friday and Saturday from 9 a.m. to 6 p.m.

Q. Why is the store closed on Sunday?

A. The Board of Directors believes that volunteers and staff need one day of rest and refreshment per week.

Q. Who is the Store Manager and what is his experience?

A. Tony Reyes is the ACTS Thrift Store manager. Tony has been involved in thrift store management/ownership for over 20 years. Tony along with his wife Joyce previously owned and operated six (6) thrift stores in Southern California. He can be reached at .

Q. How is the store staffed?

A. ACTS Thrift Store is staffed approximately 40 percent by community volunteers and 60 percent by paid employees.

Q. Where do the volunteers come from?

A. Volunteers must register at the ACTS Thrift Store. The volunteer coordinator team will interview potential volunteers, who will be matched with their interests and time availability to tasks needed in ACTS Thrift Store mission.

Q. Who is hired to work at ACTS Thrift Store?

A. Prospective employees will submit personal and work history on the ACTS Thrift website under “Employment.” All employees will be hired based on work history and availability. The store manager will have the final say in hiring.

Q. What types of merchandise do you carry?

A. ACTS Thrift Store carries clothes, shoes, accessories, belts, household items, small appliances and furniture.

Q. How did ACTS Thrift Store get started?

A. ACTS Thrift Store was envisioned and initially researched in 2003 and 2004. In July 2008 Lake Avenue Community Foundation formed a committee to develop a separate non-profit (application pending) thrift store business plan. This committee, chaired by Peter Schaller, included a team of seven people representing a wide range of expertise, beginning in August of that year, to produce a document identifying the purpose, benefits, financials, marketing and operations of an independent thrift store in Pasadena. The committee submitted the business plan to the Lake Avenue Community Foundation Board, which approved the proposal.

Q. Who funded the start-up of the store?

A. Nine individuals who support the service vision of ACTS Thrift Store each provided funds to assist with the startup.

Q. Can we have someone from ACTS Thrift Store speak to our organization or class?

A. ACTS Thrift has a Speakers Bureau and will gladly provide someone to speak on the history of the operation and on subjects that reflect the passion and mission of ACTS Thrift Store.

Q. Who are the Board of Directors?

Click Here to see our Board of Directors

Q. Who are the support people of ACTS Thrift Store?

A. Supporters of ACTS Thrift Store include:

W. Elizabeth Watts, MSA
2781 Highview Ave
Altadena, CA 91001
Phone/Fax: (626) 398-0019

Robert Wm. Sloat
Pasadena Financial Center, Suite 960
35 N Lake Ave
Pasadena, CA 91101
Phone: (626) 296-3600
Fax: (626) 296-3636

Q. How can I get additional information about the ACTS Thrift Store?

A. The ACTS Thrift Store website,, will be the best place to keep up to date on ACTS Thrift Store activities. ACTS Thrift Store also has a presence on Facebook and Twitter.

Q. What is the most helpful step I can take to support the work of ACTS?

A. Tell your friends and promote ACTS Thrift Store. Shop! Donate! and Volunteer!