Employment at ACTS Thrift Store

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Bins Tagger

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

The Bins Tagger works with all men’s, women’s and children’s accessories such as hats, ties, belts, scarves, purses, wallets, carry bags, sewing goods, material and crafts items. All items are cleaned if necessary, tagged and sent to the pricer for pricing.

Essential Job Functions

  • Must tag a minimum of 80 items per hour (one every 45 seconds).
  • The Bins Tagger must evaluate all items received from the sorter and determine if the item is in sellable condition. Soft goods such as ties, hats and scarves are difficult to clean so these items are examined for spots, holes or seam damage. If an item is soiled or damaged and determined un-sellable it is discarded.
  • Un-sellable hats, purses and belts can be bagged and sold in bulk. Scarves, ties and socks are put in the rag barrels and baled with clothing.
  • Bin Tagger must be able to make fast decisions when evaluating merchandise.
  • Must be in good physical condition and be capable of standing at the Bins workstation for a minimum of 2 hours at a time.
  • Work station tools include: Spray bottle with cleaner, clean rag, tagging gun and colored price tags, plastic attachers and scissors.

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

Electronics Tagger

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

The Electronics tagger handles all items that plug into a wall outlet or uses batteries. These items include small appliances, radios and computer equipment, lamps, TV’s, vacuums and much more. This department also handles gardening items, automotive accessories and sporting goods. This department requires that each item is tested for condition, cleaned and tagged with either an adhesive tag or colored paper tag.

Essential Job Functions

  • The Electrical Tagger must maintain a very organized work station to maximize productivity. Considering the number of merchandise categories such as sporting goods, electronics, automotive, etc. this department will utilize an array of supplies.
  • Each item received in this department must be plugged in or supplied with batteries to test an item and determine if that item works or not. The electrical Tagger must make a determination as to whether an items should be sold “as-is” or recycled. Therefore it is important that the electrical tagger understand if an item has value even if it does not work.
  • The Electronics Tagger must be in excellent physical condition and be capable of standing at their workstation for a minimum of 2 hours. Minor lifting will also be involved.
  • Fast decision making in this department is a must.
  • This department utilizes our recycling program to the fullest. Just about every item that comes into this department can be sorted into a paper, plastic, metal, or ewaste recycling category.
  • The Electrical Tagger must be able to process a minimum of 45 items per hour.
  • Work Station tools include: Spray bottle with cleaner, assortment of poly bags, adhesive colored tags and tagging gun, paper tags, staples and stapler, packing tape or scotch tape, assortment of tools for minor repair.

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company..

Hanger

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

Hanger position involves evaluating, sizing, tagging and hanging each garment. This entire process must take less than 45 seconds per garment. The sorting table has 5 clothing categories: Men’s, Women’s, Children’s, Sleepwear/Undergarments and Bedding.

Essential Job Functions

  • Must hang a minimum of 80 garments per hour (one every 45 seconds).
  • All garments must be sized and tagged accordingly. Tags are always placed through seams and sizing must reflect the gender and garment type.
  • Garments must be hung on the appropriate hanger. All adult shirts/coats must be on adult shirt hangers. All adult pants, shorts and shirts must be hung on adult pant hangers.
  • All garments must be categorized on the rolling rack by style and color (if possible). Example, all pants must be grouped, all shirts must be grouped and all skirts must be grouped together. This helps us stock the garments faster on the sales floor.
  • Must be physically capable of standing at the work station for periods of 2 hours at a time.
  • Must have full range of motion about the arms and shoulders.
  • Must be able to make quick decisions when evaluating garments.
  • Must be flexible in adjusting evaluation procedure when given feedback by department supervisors.

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

Miscellaneous Tagger

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

The Miscellaneous Tagger cleans and tags items such as glassware, plates and cups/saucers, kitchenware, office items/supplies, toys, pictures and picture frames, holiday items, collectibles, bric-a-brac, wicker baskets and silk flowers. This department encompasses a wide variety of items. Depending on the item; most need to be cleaned with a spray bottle and rag then tagged with either an adhesive colored sticker price tag or a paper tag attached with a plactic attacher.

Essential Job Functions

  • The Miscellaneous Tagger must be very quick in decision making.
  • The Miscellaneous Tagger must re-evaluate each item to determine if it is sellable or not. Sellable items are cleaned and tagged. Non-sellable items are categorized into specific recycling totes (plastic, paper, metals, etc.). If an item is not recyclable; it is thrown in the trash. It is important to minimize waste at all times.
  • The Miscellaneous Tagger must be able to process a minimum of 80 items per hour (that’s one item every 40 seconds).
  • This position requires a very organized work station and an organized Tagger. Clutter and unorganized supplies will reduce the productivity at this station.
  • Work Station tools include: Spray bottles and cleaner with clean rags, packing or scotch tape, tagging gun, plastic attachers, assorted poly bag sizes, staples and stapler..

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

Shoe Prepper

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

The shoe prepper will process each pair of shoes that are presorted by the sorters. The sorters will do a general evaluation, pair the shoes and deliver them to the shoe processor. Once the shoes are delivered to the shoe processor, it is the processors job to clean and polish, if necessary, then tag the pair together for pricing.

Essential Job Functions

  • Must prep a minimum of 60 shoes per hour. That means the Shoe Prepper must process one pair of shoes every 60 seconds.
  • Each pair of shoes must be evaluated and determined whether the shoes are in good enough condition to sell. Each pair is evaluated based on sole wear, upper condition, insoles and overall condition. If the shoes have holes in the soles; it is not processed. If the shoes have uppers that are falling apart and the stitching is coming undone; the shoes are not processed. If the insoles of the shoes are extremely soiled they are also not processed. Shoes that are not processed due to condition are bagged and sold to other resale companies. These resellers will not take ladies heels but will take any type of flat, boot or sneaker. These shoes are bagged and sold in bulk.
  • Each pair of shoes are cleaned with a clean cloth and degreaser cleaner. It is important to prep the shoes so they are appealing on the sales floor.
  • Shoes can be sprayed with a deodorizer like Fabreeze to eliminate any unpleasant odor.
  • Shoe preppers must be in good physical condition and be capable of standing on their feet for periods of no less than 2 hours.
  • Shoe preppers must be comfortable with using industrial cleaners like 409 Cleaner and Degreaser.
  • Department tools and supplies used include: Spray cleaner, clean cloth, colored price tags, plastic attachers, shoe wax and/or polish, scrub brush.

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff.
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working..

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

Sorter

Job Area

Processing

Department

Back Room

Job Supervisor

Back Room Lead Supervisor

Revision Date

2-23-2012

Position Overview

Sorting position involves sorting through all raw donated merchandise. Sorters will evaluate each item and determine if the item is good for sale or not sellable. If it is not in sellable condition it will be recycled or thrown away. This evaluation process must be done very quickly in order to sort through the large number of items that must be processed daily..

Essential Job Functions

  • A team of two sorters must be able to complete one bin of merchandise every 30 minutes.
  • Each Sorter must be in excellent physical condition. Sorters must able to work on their feet for periods of 2 hours at a time. This sorting position requires excellent eyesight and full range of motion about the arms and shoulders. Minor lifting is involved, but nothing over 10-20 lbs.
  • Sorters must be consistent in the sorting process. Principles of evaluating all incoming merchandise must be strictly adhered to unless changes are made by the department supervisor. Therefore a degree of flexibility is also required.
  • All sorters must be able to make very quick decisions.
  • All sorters will be taught how to differentiate between men’s, women’s and children’s clothing.
  • Recycling is extremely important and is implemented throughout the entire sorting process. Of the items that are not in condition to sell, we recycle all garments, metals, paper products, plastic items, non-sellable men’s, women’s and children’s shoes (no heeled shoes), purses, other bags such as small duffle bags, back packs, waist packs, hats, and belts.

Other Skills/Abilities

  • Must be a team player and work harmoniously with co-workers at all times.
  • It is important to be reliable and work your posted work schedule.
  • Be clocked in and ready at your work station at your scheduled shift time.
  • Be a positive influence on co-workers and be respectful towards volunteers and supervisory staff..
  • Be well groomed daily and be prepared to represent ACTS in a Christian manner at all times you are clocked in and working.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.

Sales Floor Associate

Sales Floor Associate

Welcome to ACTS Thrift Store! Now that you have joined our team; let’s review what is expected of you at your new position.

As a Sales Associate you are the responsible for all areas of customer service such as cashiering, assisting customers, maintaining the stores appearance, stocking new merchandise and most importantly having a great attitude! This manual will review each of the areas mentioned above in detail so you can be ready to do your job the moment you clock in each day. Good luck and congratulations for joining our team!

Cashiering

All members of our team are required to be trained to operate our cash registers. Though you may not be assigned a register each day you work; you must be able to step in and help at a moment’s notice. It is our goal to provide our customers with the best possible customer service in the thrift store industry! So let’s begin.

  • The first thing each sales floor Associate should do as soon as they clock in is check the Daily Sales Floor Assignment Form which should be posted near the time clock. This form will show if you are assigned a cash register and what area(s) you will responsible for straightening throughout the evening. Once you see your assignments for the day, proceed to your assigned area and begin straightening. Listen for your supervisor to call you to the back office to count your cash register drawer. Each Cashier is responsible for their own cash drawer, therefore each cashier will count their starting cash/coin in their drawer to verify they are starting with $100. This should be done very quickly as soon as you are called by the supervisor to get your cash drawer. Normally this process should take less than 10 minutes. The procedure to verify your cash will be to count all your coin first; then your cash. You should always be in the presence of a Supervisor when you count in and count out your cash drawer. This policy is there to protect you as well as the Supervisor and ACTS Thrift Store.
  • Once your drawer is counted the Supervisor will escort you to your cash register with your cash drawer. Each Cashier will have a cashier code programmed into his or her cash Register. This code must be typed into the register before each customer transaction. In order to put your cash drawer into the register; the Supervisor will perform a “No Sale”. All “No Sales” must be acknowledged by the Supervisor on duty. This is accomplished by the Supervisor initialing the “No Sale” Slip. This slip must be kept in the cashiers register throughout the shift and included with the final drop at the end of the evening.
  • If your drawer is short make sure the supervisor verifies your total and leave a note in the drawer to make the appropriate adjustment when you count out at the end of the evening.

 

Warehouseman

Job Description

The store warehouse position encompasses many areas. As a morning shift worker it is your responsibility to make sure the backroom is ready for work as soon as the morning shift comes in to begin sorting.

  • All warehouseman are to assist the route driver in unloading the truck daily. This should be done quickly in order to get the driver out on their route ASAP.
  • Prep the sorting table by making sure the sorters have adequate merchandise to begin sorting first thing in the morning. Full carts of donations must be stacked behind the sorting tables.
  • Make sure the ragout barrels and trash barrels are un-stacked and ready for use.
  • Pull out the forklift and make sure you have adequate room to work within the receiving area.
  • Once the backroom is ready for work you will need to sweep the sales floor and spot mop if necessary. The sales floor must be completely mopped at least once a week.
  • Upon completion of the sales floor make sure to check the waste baskets at the registers and empty if necessary. If there are any hangers left on the sales floor; please remove and place in the back room.
  • The remainder of the day is spent:
  • Making sure the sorters have empty trash cans, remove empty donation bins, bring in additional donation bins, and receive donations from drive up donors.
  • Help sort to assist in completing the number of bins necessary for the day.
  • Be available for the assistance of customers on the sales floor for carry-outs, etc.
  • By 3:30 pm it will be your responsibility to prep the receiving area for closure at the end of the day:
  • Bring all full and empty carts to the receiving area, no carts are to be left out overnight at any time.
  • Make sure 4-5 carts are in place for the sorters to work on first thing in the morning.
  • Empty and stack all trash cans.
  • Make sure all hanger racks are stacked against the wall and not tangled up.
  • Bring in all good furniture items and clear the parking lot of merchandise and trash.
  • Bring in forklift and any pallets.
  • Leave one empty cart for any late evening donations.
  • With multiple warehousemen working, it would be wise to separate the tasks.
  • Warehouseman number 1 should focus entirely on the sorters and everything that involves sorting:
  • Keep trash cans empty
  • Keep rag barrels empty and bale clothes when baler is full.
  • Move out empty carts and replace with full carts until all 10 carts are completed.
  • Move all full merchandise boxes to appropriate processing areas.
  • Move all shoe boxes to shoe table.
  • Move all electrical carts to electrical table, etc.
  • Essentially making sure the sorters are able to process carts as quickly and efficiently as possible with no interruptions.
  • Once the sorters have completed all 10 carts; all sorted merchandise must be taken to the appropriate processing tables. The entire sorting area should be empty and prepped for work the next day.
  • Warehouseman number 2 should focus his attention on:
  • Prepping all furniture for pricing and moving all priced furniture onto the sales floor.
  • Assisting all donation drop offs. Make sure all donors receive donation slips. Immediately place all donations into donation carts. Move all items that do not go into carts to their appropriate processing area. Number and tag each carts when they are full. Fill in the cart count sheet as carts are tagged. Separate the DOH donations and make sure the correct form is filled out for all DOH donations. Always keep a DOH cart labeled for DOH donations.
  • Keep the back receiving area organized. Complete all furniture prepping daily. Never allow furniture to stay for the next day. All furniture should be prepped and priced daily.
  • Begin moving all carts etc. into the receiving area so that you are completed with your work by 5 pm. Do not wait until the last minute to begin moving all carts inside.
Copyright © 2012 All Out Caring Thrift Store, Inc. (ACTS). All rights reserved • (626) 577-4477 • 1382 Locust St, Pasadena, CA 91106